Dark Fiber Solutions utilizes approved processes and procedures that we have developed for all aspects of our help desk operation to ensure consistent quality and efficient trouble resolution. Our computer support call center handles everything from operating popular desktop applications to troubleshooting complex computer software and hardware problems.
We work with each of our clients to design a specific Service Level Agreement (SLA) to meet their particular support requirements. Support requests (calls, e-mail and faxes) are reviewed and randomly monitored by Quality Assurance (QA) and account managers to ensure compliance with Service Level Agreements and search for ways to improve our help desk services.
It is critical that organizations use quality cost-effective support services to assist their staff, customers, agents, partners and consultants. Many organizations do not have the management, personnel, facilities or capital resources to provide internal help desk services properly. Consequently, providing quality technical support can quickly become a budgeting headache and a business nightmare. DFS provides a means to:
- Improve your customer service
- Lower your technical support costs
- Improve your business image
- Reduce your management headaches
Dark Fiber Solutions can supply your organization with the resources needed to provide quality cost-effective support. We offer a complete line of traditional call center and newer Internet eServices.
- Toll Free Telephone
- Fax
- Remote Control
- 24 x 7 x 365 support
- Commercial computer hardware
- Commercial computer software
- Commercial network hardware
- Custom network configuration
Our services can be custom tailored to any type of business including:
- Schools
- Universities
- Medical
- Financial
- Governmental
- Small and Medium Businesses
Give us a call or email us today to see how we can help you reduce costs, improve efficiency, and have happier users.
